Adding new sources of data
The solution CXinsights.io analyses the open comments of numerous sources, including any survey file, web reviews or social networks.
Listing of the sources already implemented into the solution :
THE SOURCES THAT Q°EMOTION CAN ANALYSE
All the Surveys with open comments (Survey)| Google Reviews | TripAdvisor | Amazon reviews | Facebook reviews* | Emails | Agoda | AvisVérifiés | Airbnb | AlternativeTo | AngelList | BBB | Booking.com | Ebay | Expedia | | Glassdoor | Hotels.com | MonAvisLeRendGratuit | OpenRice | Opentable | ProductHunt | TrustedShops | Trustpilot | TrustRadius | Twitter | Walmart | Yelp | Yell | Yellow Pages | Zillow | ZocDoc | Sampleo |
*Certain sources will need some additional information from you or some delegated accesses with your authorization. If you want to add some new sources pls. contact our support team.
If you have set up your own collect tool, and would like to add reviews or comments on the platform, even coming from other sources, it is also possible either once or in streaming mode. Thanks to contact the support team.
Once the sources are defined, some other instructions may be necessary to configure the data collection:
- Which pages or which web links are concerned ?
- Which display language (in case of translation / consolidation need at corporate level)
- The period of data concerned by the analysis
- The frequence of data collection
- Etc.
The support will be available to assist you on this task.
All rights reserved: Qemotion France SAS (2021)
All rights reserved: Qemotion France SAS (2021)
Qemotion proposes CXinsights.io, a Customer experience solution: A SaaS solution that is capturing emotions from survey comments and webreviews and that is unlocking valuable insights.The customer experience management platform showcases the emotions along your real customer journey, the interactions with the staff described by your clients etc.
You can therefore determine in an easier way the key action levers like:- key insights and variations,- main irritating points, - main enchantment points.
The platform helps you manage and prioritize the improvement actions you want to launch in order to improve the customer experience. As a consequence, you will increase loyalty and decrease churn levels.
The platform helps you also diffuse information into your organization with automated emotional alert systems, that transform your CRM into a Customer Enriched Emotion Management system (CEEM).
More information on: https://www.qemotion.com
Qemotion proposes CXinsights.io, a Customer experience solution: A SaaS solution that is capturing emotions from survey comments and webreviews and that is unlocking valuable insights.
The customer experience management platform showcases the emotions along your real customer journey, the interactions with the staff described by your clients etc.
You can therefore determine in an easier way the key action levers like:
- key insights and variations,
- main irritating points,
- main enchantment points.
The platform helps you manage and prioritize the improvement actions you want to launch in order to improve the customer experience. As a consequence, you will increase loyalty and decrease churn levels.
The platform helps you also diffuse information into your organization with automated emotional alert systems, that transform your CRM into a Customer Enriched Emotion Management system (CEEM).
More information on: https://www.qemotion.com
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