A sample of data reaches 30°C (80°F) : is it a good result ?

A sample of data reaches 30°C (80°F) : is it a good result ?

  T R U E   ./ F A L S E .  

Globally the affirmation is true. 
An emotional index of 30°C (80°F) means that a strong majority of responses are in the happiness mood and the most negative emotions are limited.

 

But 2 factors should be taken into account to corroborate this analysis:

  1. The data source
  2. The raised question

The data source : On a data base from notices of claim or claim emails, a score of 30°C (80°F) is quite improbable. A score of 25°C (70°C) would be still a good or very good result.

The raised question: On a question like "What are the positive points of the experience?",  we could expect scores superior to 30°C (80°C). A contrario, on a question like "What are the negative points of the experience?", it would be an excellent score.


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About Qemotion –

We are offering a Customer Experience solution called “Cxinsights.io”. The goal of our SaaS Solution is to capture emotions from survey comments and webreviews to unlock valuable insights, identify irritating points and reduce churn.