The category overview page (°Global Module)

The category overview page (°Global Module)

Hierarchical overview in Global module


For each project, you can access the thematic tree structure applied on the Category Overview tab of the Global module. 
 
By clicking on the title of each theme, you can access the comments in this category.  For all projects, a classification by theme has been carried out, and allows quick and efficient access to the information sought.



An Edit icon (Pen at the top right) allows you to adjust the selection of themes via a dedicated selector.

ONE ADVICE? 
By adding a filter in the dedicated field, the results in number of mentions and emotional index will be updated. 


Themes defined according to your specific use cases and needs

For all projects, a classification by theme has been carried out, and allows quick and efficient access to the information sought.

The information was ordered and prioritized according to a classification grid defined upstream of the project during the implementation and initialization phase. The category hierarchy can contain up to 3 configurable depth levels. Depending on the price level of the subscription, this thematic analysis can be customized. 

Projects contain on average 150 to 200 categories and up to 400 for the most detailed projects.

At the finest level, the Q°emotion solution currently has more than 3500 different sub-themes in the languages offered. To select the most relevant trees, the choice of themes is initially established by crossing two environment variables: on the one hand the sectors (Industries) and on the other hand the use cases (CX, HR, Branding, UX).  


 

This classification methodology allows new trees to be deployed quickly, and to reach granularity levels relevant to operational needs while remaining so synthetic when moving up one or two levels.
 


Your sector does not appear in the list above?   
No problem, we can open in a few weeks an additional expertise on a new sector, ideally with initial data that allows us to analyze the relevance of the classification proposal and with your feedback on the business vision - which will make the classification closer to your needs. On the other hand, depending on the subscription price level, it is possible to opt for groupings or deletions of themes in the project. In case of a change on the trees, a complete reprocessing of the project is necessary on the historical data, in order to keep an inter-category comparability...
     




All rights reserved: Qemotion France SAS (2021)

About Qemotion –

​We are offering a Customer Experience solution called “Cxinsights.io”. The goal of our SaaS Solution is to capture emotions from survey comments and webreviews to unlock valuable insights, identify irritating points and reduce churn. 


    • Related Articles

    • Filter by theme (by a category)

      You can filter on the themes of the subject through the filter bar. To access the advanced search, please read the following article: Access advanced filters on module pages The list of available themes is visible in the Category overview screen. It ...

    • The Global results page (°Global Module)

      The global results page Introduction For brands, the customer experience should not be experienced as a constraint but as an asset and then as an asset. Live it not against the customer but with him. The Q°emotion platform has been designed with one ...

    • The Comment view page (°Global Module)

      The comment view page lets you discover the real conversation from your audience, and this with a filter by emotion. The interfaces of the Q°emotion platform have been designed with the aim of facilitating access to customer or employee comments at ...

    • Search for a category (or a theme)

      As seen in the last Chapter Introduction - Filter the information, you can easily filter by themes of the subject on all the pages of the platform thanks to the filter bar. If this bar does not appear, you can click on More filters.  You can either ...

    • Themes and modules of the customer experience

      Themes very often focus on one of the important dimensions of the customer experience that benefit from a dedicated data visualisation in the CX insights.io platform. Navigating simply in the platform therefore allows the user to easily observe the ...