What are the axis of analysis of the trigger table analysis ?
DEFINITION
The Axis of analysis are specific dimensions that help to fragment and analyze data: these dimensions will constitute the general frame used to position the results.
We propose the following axis for the chart:
- primary emotions
- Selections of verbatim
- Sentiment
- irritating and enchanting points (coming soon)
- Quantitative metrics (Satisfaction scores, NPS, Recommendation scores, Customer Effort scores)
The values of the axis of analysis are the columns of the emotional trigger table. The emotional triggers is a data visualisation that renders and focus on discovering about:
- What are the main elements ( Categories, Insights, Clusters- irritants or enchanting points) that are triggering the most every unique emotion ( or any other axis of analysis, like sentiment or selection of verbatim)?
- We separate every axis value (mainly emotion), in order to see the rankings and the first contributing items considering a particular segment of data (filters/ periods/ keywords) and better distinguish the key levers of progression for each emotion.
We propose several axis of analysis:
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