The Comment view page (°Global Module)

The Comment view page (°Global Module)


The comment view page lets you discover the real conversation from your audience, and this with a filter by emotion. The interfaces of the Q°emotion platform have been designed with the aim of facilitating access to customer or employee comments at all levels. This is why at many levels, the graphics displayed have been made dynamic and access to the verbatim is direct. 

 This is the case at the solution level:
  1. On the graph of the distribution of verbatim into primary emotions
  2. On all emotional index bubbles
  3. On all points of maps and mappings
  4. On all theme and category labels

In addition, on all reports, a Verbatim selection is possible, by defining the positive or negative feeling of the selection, by filtering on one or more themes, over a period, on the size of comments, on locations or on other contextual information, etc.

The reading of comments is also facilitated by the interface of filters on emotions which allows you to focus your research on one or more specific emotions during the reading.

 



All rights reserved: Qemotion France SAS (2021)

About Qemotion –

We are offering a Customer Experience solution called “Cxinsights.io”. The goal of our SaaS Solution is to capture emotions from survey comments and webreviews to unlock valuable insights, identify irritating points and reduce churn.


    • Related Articles

    • Search for Verbatim

      Dedicated specifically to displaying customer comments, a dedicated display screen called Comment View is available for navigating and analyzing comments. It is located in the Global module. Search for one precise comment If you wish to access a ...

    • The Global results page (°Global Module)

      The global results page Introduction For brands, the customer experience should not be experienced as a constraint but as an asset and then as an asset. Live it not against the customer but with him. The Q°emotion platform has been designed with one ...

    • View by Filter (°Place Module)

      In the module °Place, a dedicated page called View by Filter allows you to cross-reference the desired filter criteria with the themes and sub-themes on the experience of the point of sales or point of interest. Choose the visualization and the ...

    • Access the Verbatim: Introduction

        GETTING STARTED   Chapitre IV. Accessing the Verbatim Introduction For brands, the customer experience should not be experienced as a constraint but as an asset and then as an asset. Live it not against the customer but with him. The Q°emotion ...

    • View by Filter (°Digital Module)

      In the module °Digital, a dedicated page called View by Filter allows you to cross-reference the desired filter criteria with the themes and sub-themes on the dimensions of the digital experience. Choose the visualization and the indicators you need ...