°Module Benchmark: The Variance analysis - Definitions (Part II)

1. DEFINITIONS

The variance page will calculate the KPI's variance explanation categories between two periods:

• PERIODS

The user needs to choose two separated periods to get the score variation to be explained.

• The current period (ex: This year, in green below)
  

• The reference period (ex: Last year, in yellow below)
  

All the calculations are depending on the conditions of periods of time.

Once you have chosen these two period,

kindly notice that the current period will be displayed on the right side, when the reference period will be displayed on the left side. 

The current period will be displayed on the right side, when the reference period will be displayed on the left side.

• RESTRICTED PERIMETERS
  

On top of that, existing advanced filters can be added and add a selection layers of comments. (about questions, segment, area, etc.).

The filters can be defined on the Advanced filter bar (Click on More Filters)

In this case, the filters applied for both periods and for the complete page elements.

Next page : Understand the volume effect >

< Back to the Introduction page

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All rights reserved: Qemotion France SAS (2021)

Qemotion proposes CXinsights.io, a Customer experience solution: A SaaS solution that is capturing emotions from survey comments and webreviews and that is unlocking valuable insights.

The customer experience management platform showcases the emotions along your real customer journey, the interactions with the staff described by your clients etc.

You can therefore determine in an easier way the key action levers like:

- key insights and variations,

- main irritating points, 

- main enchantment points.

The platform helps you manage and prioritize the improvement actions you want to launch in order to improve the customer experience. As a consequence, you will increase loyalty and decrease churn levels.

The platform helps you also diffuse information into your organization with automated emotional alert systems, that transform your CRM into a Customer Enriched Emotion Management system (CEEM).

More information on: https://www.qemotion.com

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