The best templates for a good reporting

The best templates for a good reporting

The user may create pages using either Predefined pages or Empty pages layouts that are proposed in the settings area (right part of the reporting page) at the Document level or also at the Page level:



In this page, we will propose several presentation formats that are widely used by the diverse teams daily for reporting purposes:

Comments
Preview

Detailed results for a category




To put the focus on one category and the corresponding explaining sub-categories













Global results on an entity or on a category





To put the focus on one category, or one operational entity and the corresponding evolution over the time















Emotional metrics on an entity or on a category



To put the attention on one category, or one operational entity and the corresponding details in emotional indicators explaining the emotional index.


Customer journey analysis


 

The emotional index and the number of comments are presented to insist on the relative weight of the results.








 






Comparison E-index and CSAT


With this page, it is possible to compare emotional results calculated on the comments with quantitative scoring calculated on those that replied a comment. (satisfaction and/ or NPS if available)
















Word cloud analysis


with a comparison vs. Y-1 over an operational entity


This analysis may enable to detect over a short period weak signals.

Focus on positive verbatim coming from an operational entity or about a specific theme/category


You can try to automatically bring explanations for good results of a category or an operational entity. You can also propose enchanting factors. By focusing on best verbatim into one whole page, you can propose longer and more numerous comments to the readers.




Focus on verbatim coming from an operational entity or about a specific theme/category


You can try to automatically bring a more mitigated view compared to previous page. By focusing on verbatim into one whole page, you can propose longer and more numerous comments to the readers.




Enchanting points and pain points of an operational entity










All rights reserved: Qemotion France SAS (2021)

About Qemotion –

We are offering a Customer Experience solution called “Cxinsights.io”. The goal of our SaaS Solution is to capture emotions from survey comments and webreviews to unlock valuable insights, identify irritating points and reduce churn.








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