Declare an error
As with any automatic analysis, especially in a field of study as complex as that of emotions, errors are possible. Do you want emotional or thematic analysis in your sector to gradually improve and reach even higher levels of reliability? 
It is always possible to report analysis errors by referring to the Q°emotion Verbatim ID. Just create a ticket (and ideally communicate this reference in object) or do a copy screen and paste the comment.
To the extent that the analysis is corroborated by the data science team (ie. in coherence with our definition of emotion, the correction will be integrated into the analysis engine and/or added to the dictionary. These additions then allow you to adjust the analyses and modify the results for all new incoming comments (by default). Correction is also possible on all past comments. If you want the results of past comments to be corrected, you must report it in the first correction email.
WARNING
Please note that this option can modify the results and indicators over past periods. If your results are frozen, we do not recommend complete reprocessing
All rights reserved: Qemotion France SAS (2021)
About Qemotion –
We are offering a Customer Experience solution called “Cxinsights.io”. The goal of our SaaS Solution is to capture emotions from survey comments and webreviews to unlock valuable insights, identify irritating points and reduce churn.
Related Articles
Search for Verbatim
Dedicated specifically to displaying customer comments, a dedicated display screen called Comment View is available for navigating and analyzing comments. It is located in the Global module. Search for one precise comment If you wish to access a ...Access the Verbatim: Introduction
GETTING STARTED Chapitre IV. Accessing the Verbatim Introduction For brands, the customer experience should not be experienced as a constraint but as an asset and then as an asset. Live it not against the customer but with him. The Q°emotion ...The Global results page (°Global Module)
The global results page Introduction For brands, the customer experience should not be experienced as a constraint but as an asset and then as an asset. Live it not against the customer but with him. The Q°emotion platform has been designed with one ...The notion of conflict
Defining date criteria or filters globally or on one axis can lead to conflicts on the others. What is a conflict? This is an inconsistency and contradiction in the requests, which means that no data can be found in the desired selection. Let's ...Pourquoi dois-je préconiser une nouvelle émotion lors de la déclaration d'erreur d'une émotion ?
Comme tout système de classification automatique, des ajustements peuvent être nécessaires. Vous pouvez désormais déclarer des erreurs émotionnelles sur l'interface. Il suffit de déplier le verbatim et de cliquer sur l'émotion de la phrase concernée ...