Access the Verbatim: Introduction
GETTING STARTED
Chapitre IV. Accessing the Verbatim
Introduction
For brands, the customer experience should not be experienced as a constraint but as an asset and then as an asset. Live it not against the customer but with him.
The Q°emotion platform has been designed with one goal in mind: to give the customer a voice again, to give him a voice, and to allow those who are not heard to resurface. Because the customer's report is not just a sectoral claim, an uninterrupted complaint. Often the customer's voice brings a new point of view, an added value useful in the construction of the product or service, constructive proposals, contextual information that make the continuous improvement process easier and more fluid.
And even if not all clients are constructive, our conviction is that the emotion they have expressed has a value in itself, to detect the problems experienced, to distinguish what is circumstantial from what is a fundamental trend, and to be able, in a fine way, to focus on emotions, on the strongest messages and the most disappointed people.
Executive summary
Start the tutorial: Make it easy to access Customer comments >
FREQUENTLY ASKED QUESTIONS (FAQ)
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About Qemotion –
We are offering a Customer Experience solution called “Cxinsights.io”. The goal of our SaaS Solution is to capture emotions from survey comments and webreviews to unlock valuable insights, identify irritating points and reduce churn.
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Make it easy to access customer comments
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Thanks to a dictionary with millions of words and emotionally qualified expressions, the emotional analysis is performed automatically on multiple levels of the commentary: To establish the main emotion of the commentary, the algorithm will dissect ...