On the vertical axis, the user can add lines (one or more maps) and for example focus the results on a category, an entity, a source or a period. In the same way, as when adding columns, by displaying the explanations (hidden by default), a tutorial and a schema appear.
On the vertical axes, for example, all the stages of the customer journey, or all the sub-categories included in the dimensions
°People,
°Place,
°Product,
°Moments, etc., can be positioned for operational entities or two periods.
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About Qemotion –
We are offering a Customer Experience solution called “Cxinsights.io”. The goal of our SaaS Solution is to capture emotions from survey comments and webreviews to unlock valuable insights, identify irritating points and reduce churn.