Discover the power of semantic analysis and the classification: introduction

Discover the power of semantic analysis and the classification: introduction

  GETTING STARTED  


Chapter III. The power of the semantic analysis

Introduction

Open comments can appear as a formless magma, shifting but elusive, diffuse and not very exploitable. Especially if the methodology or tools are lacking.  To overcome this first impression, it is necessary, for example, to sort through the comments, evaluate the message, calibrate the tone, feeling and emotion. Ranking on these different dimensions is an essential step to measure, count, observe, and transfer the different messages to stakeholders in direct contact with customers, so that they can respond and / or react.

The CXinsights.io by Q°emotion solution automatically performs advanced theme analysis on all integrated data, saving you classification time. This analysis counts the occurrences, and allows to multiply the value of a verbatim.

Executive summary

  1. Discover the category tree structure
  2. Themes and modules of the customer experience
  3. Cross-referencing themes and filters
  4. Search for a theme
  5. Going further: editing your own themes (Coming soon)

All rights reserved: Qemotion France SAS (2021)

About Qemotion –

We are offering a Customer Experience solution called “Cxinsights.io”. The goal of our SaaS Solution is to capture emotions from survey comments and webreviews to unlock valuable insights, identify irritating points and reduce churn.



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