If over a period my employee comments get a 23°C (73.4°F) emotional index, does that means that they are mainly in the surprise mood?
This is because of the average principle. When a class average score reaches 10, that doesn't mean that the whole class got a score of 10. If that is really the emotions that defines the emotional index, once the average have been done, you cannot come back to the emotions. The only exception is when the class has only... one member. Because at the Verbatim level, an emotional index of 23°C means well that the main emotion of the comment is Surprise.
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About Qemotion –
We are offering a Customer Experience solution called “Cxinsights.io”. The goal of our SaaS Solution is to capture emotions from survey comments and webreviews to unlock valuable insights, identify irritating points and reduce churn.
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