The Global results page (°Global Module)
The global results page
Introduction
For brands, the customer experience should not be experienced as a constraint but as an asset and then as an asset. Live it not against the customer but with him.
The Q°emotion platform has been designed with one goal in mind: to give the customer a voice again, to give him a voice, and to allow those who are not heard to resurface.
The global results page is proposing to analyze the globality of the data on several indicators and KPI in order to get a first overview of the results. A big advantage of the emotional analysis is to be able to compare really different comments from very different sources. That is why every project may get different results according to the emotions expressed by your audience, customers or employees.
Through the More filters button, the platform enables to focus easily on a theme or key-criteria and see detailed results on this very specific angle.
Executive summary
Start the tutorial: Make it easy to access Customer comments >
FREQUENTLY ASKED QUESTIONS (FAQ)
All rights reserved: Qemotion France SAS (2021)
All rights reserved: Qemotion France SAS (2021)
Qemotion proposes CXinsights.io, a Customer experience solution: A SaaS solution that is capturing emotions from survey comments and webreviews and that is unlocking valuable insights.The customer experience management platform showcases the emotions along your real customer journey, the interactions with the staff described by your clients etc.
You can therefore determine in an easier way the key action levers like:- key insights and variations,- main irritating points, - main enchantment points.
The platform helps you manage and prioritize the improvement actions you want to launch in order to improve the customer experience. As a consequence, you will increase loyalty and decrease churn levels.
The platform helps you also diffuse information into your organization with automated emotional alert systems, that transform your CRM into a Customer Enriched Emotion Management system (CEEM).
More information on: https://www.qemotion.com
Qemotion proposes CXinsights.io, a Customer experience solution: A SaaS solution that is capturing emotions from survey comments and webreviews and that is unlocking valuable insights.
The customer experience management platform showcases the emotions along your real customer journey, the interactions with the staff described by your clients etc.
You can therefore determine in an easier way the key action levers like:
- key insights and variations,
- main irritating points,
- main enchantment points.
The platform helps you manage and prioritize the improvement actions you want to launch in order to improve the customer experience. As a consequence, you will increase loyalty and decrease churn levels.
The platform helps you also diffuse information into your organization with automated emotional alert systems, that transform your CRM into a Customer Enriched Emotion Management system (CEEM).
More information on: https://www.qemotion.com
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