Happiness
Joy can contain particularly diverse levels of intensity. Our Research and Development department works to cut out the most intense aspects of joy, such as exaltation or passion, in order to filter out ambassadors and best practices.
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About Qemotion –
We are offering a Customer Experience solution called “Cxinsights.io”. The goal of our SaaS Solution is to capture emotions from survey comments and webreviews to unlock valuable insights, identify irritating points and reduce churn.
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Satisfaction and NPS within the platform
Target The " Satisfaction and Net Promoter Score" card helps to better understand the evolution of the satisfaction and NPS in comparison with the emotional indicators and the e-index of the comments. Normalized indicators The global satisfaction ...Filter by satisfaction score, or by NPS profile
For all projects that have included this option, you can filter on a score criterion: (Satisfaction score, Satisfaction score, Satisfaction response, NPS profile, or Recommendation score) according to the scores available and added as filters. With ...The primary emotions detected: introduction
Introduction Beyond a binary analysis (positive/negative), the platform offers a new and innovative approach: the emotional analysis of comments. To gain in-depth analysis while remaining synthetic, the Q°emotion team chose the 6 so-called ...Module °Benchmark: Understanding the Tonality effect (Part IV)
The Tonality effect: Definition: Impact on the average due to changes of tonality if no change in weights Considering the assumption that the categories have kept the same weights, what are the impact(s) of the changes in tonality on the global ...The emotional index ©
Definition The emotional index © or e-index is a key indicator of emotion invented by Q°emotion to synthesize the main emotion felt in the words and its corresponding intensity. It's is an emotional temperature measuring device fixed by convention ...