How do you calculate the number of mentions in the Benchmark ?
General principles
In the benchmark, you can see the number of mentions under every title.
The mentions are the number of comments or Verbatim that is corresponding to the crossroad between filters and selection criteria (horizontal x vertical) you defined.
Ex: Below the column Chicago Airport / Staff availability will be the mentions from the Airport > Chicago Airport AND the Category Staff> Availability
That means that you can never have more data in a lines that in the corresponding column
Exception
Not usable comments are not included into this count.
All rights reserved: Qemotion France SAS (2021)
About Qemotion –
We are offering a Customer Experience solution called “Cxinsights.io”. The goal of our SaaS Solution is to capture emotions from survey comments and webreviews to unlock valuable insights, identify irritating points and reduce churn.
Related Articles
What are not usable comments ?
Definition and general principles The comments sent to the platform will be analysed through the solution in order to get: Emotion metrics like the detection of the main (primary) emotion, emotional intensity level, speech engagement level etc. ...How are selected the elements of the card "Success points & points to improve" ?
The context of the card The card Success points & points to improve is situated into the module °Global > Global results. The card is closed to Tops & Flops comments card and the Word cloud card. The card is also proposed on the emotional mapping ...What are the items to display into the trigger table ?
DEFINITION The Items to display are subjects or concepts that are particularly prominent into the different values of the axis of analysis. the user can choose if the dimensions can be sorted by % or by volume, by % of progression or % of regression ...What shall I do if new fields emerged in some filter columns of my data file(s) ?
General Principle When in a filter column of your data file, a new field is arising, the corresponding entry will be immediately and automatically accessible since the data processing. Therefore, if you add a new store or a new hotel in your filter ...I get the message 'Invalid Date' in the date range selector ?
When the date range is not coherent, the mention Invalid Date may arise in one of the two fields in the date selector of the platform : The cases where this situation may appear are the following: - When the beginning date is posterior to the end ...